Government Consumer Payments Insight Report

Beyond COVID-19: How the public sector must innovate to meet consumer expectations for digital payments

The COVID-19 pandemic changed the payment landscape forever, and the results are evident in this year’s report. Our respondents provided insightful information regarding payment preferences, and shared their opinions for future improvements.

Download the report to learn:

  • Changes in consumers’ government payment methods compared to 2020’s report

  • Why government agencies can’t ignore the digital shift when it comes to collecting payments.

  • The top things government agencies can do to improve their constituents’ payment experiences.

  • The generational differences in respondents’ willingness to pay service fees.

New topics covered in the 2021 report:

  • DMV: Participants' suggestions on how to improve the DMV experience
  • Higher Education: Preferred payment methods of students and parents
  • Mass Transit: The business necessity for contactless payments in public transportation.

 

 

 

 

 

 

 

Government Insights Report 2020 Link
Higher Education Case Study Link

 
DMV Case Study Link

 

 

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2021 Government Consumer Payments Insight Report
 

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