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Powering best-in-class experiences from booking to beyond.

Your goal is to provide an unforgettable guest experience. Our goal is to help you deliver that experience.

Submit your request

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Report Hightlights

35%

of participants feel the bill delivery method impacts how quickly they pay.

54%

of participants feel the bill delivery method impacts how quickly they pay.

14%

of participants feel the bill delivery method impacts how quickly they pay.

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Better and faster service.

With market-leading payment processing solutions that offer simple, secure transactions at every touchpoint. We know the hospitality industry inside and out.

Read our Hospitality Payments Transformation eBook

Download eBook

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Powering best-in-class payment experiences

Elavon is one of the Qualified Vendors for the Choice Hotels MAI program. We offer preferred partner pricing.

Your goal is to provide an unforgettable guest experience. Our goal is to help you deliver that experience—with market-leading payment processing solutions that offer simple, secure transactions. We know the hospitality industry inside and out – in fact, 9 out of 10 largest U.S. hotel brands trust us with their payment processing needs.

Reliable

Our single platform network provides a reliable merchant acquiring solution for your hotel to accept payments. We provide full authorization, processing, settlement and support for credit and debit card transactions. You can accept a variety of payments types in any environment.

Third-party payments

Our cloud-based platform allows hotel staff to instantly issue a digital invoice via email to a third-party customer or meeting planner. Your customer can securely pay for an amenity or room-related charge online directly through the linked invoice. No more faxing, emailing or taking credit card numbers over the phone!

Reporting

Analyze your real-time electronic payments, view transaction data for one property or aggregated across multiple properties and brands 24/7 with our online customer portal. View by card type, amenity or find information by interchange qualification.

Chargebacks

Chargebacks are costly. The hospitality industry has been disproportionately impacted by higher chargeback rates than almost every other industry. In fact, the average cost of a single chargeback to your business is $190, and that doesn’t even take into consideration staff time to remedy the dispute. For best practices and insights on how to help reduce chargebacks and manage disputes, get a complimentary copy of our Chargeback Guide.

P.S. Did you know we don’t charge Choice Hotels franchise owners a fee for chargebacks presented?

Let's connect

866.868.3391

enterprisefranchisesales@elavon.com

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Let's get started.

Complete this form and one of our hospitality representatives will be in contact to get you started.

First Name First name is a required field

Last Name Last name is a required field

Company name

Work Phone Number Mandatory field - No special characters (-/.,) are needed

Work Email Address You must use a valid email address.

Property ID Property ID is a required field

Opt in for email marketing Accept Terms Your privacy is important to us. By clicking 'Submit' you agree to our terms. By providing us with an email address you are expressly consenting or providing implied consent to receiving email communications — including but not limited to Marketing material/Advertising, Promotions, Sales Campaigns, and Questioner/Research Surveys. By providing us with a telephone number for a cellular phone or other wireless device, including a number that you later convert to a cellular number, you are expressly consenting to receiving communications — including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system—from us and our affiliates and agents at that number. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your cellular provider. By clicking submit, you accept Elavon Privacy Policy. We accept relay calls.

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All-in-one payment subscription program

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Section Headline

Highlighting payment trends affecting government agencies and municipalities, our inaugural report presents data on the shifting payments landscape representing an opportunity for government agencies and municipalities to enhance the speed, security and customer satisfaction related to billing and payments.

The report highlights consumer preference for digital payment options and, due to COVID-19, this demand will continue to grow.

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Section Headline

The report highlights consumer preference for digital payment options and, due to COVID-19, this demand will continue to grow.

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Poynt Terminal

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Read now

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Better and faster service

With market-leading payment processing solutions that offer simple, secure transactions at every touchpoint. We know the hospitality industry inside and out.

Payment Strategy Report: Lodging

A good payments experience makes hospitality stronger. Learn how lodging operators use payments to enhance the guest experience. Read more

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Build your brand, discover savings and drive revenue.

Our solutions empower you to increase guest loyalty by offering benefits like secure, cloud-based invoicing for events and stress-reducing currency conversion services for international travelers. Whatever your goals, our consultants work with you to solve challenges, simplify processes, and earn rave reviews from your guests.

Reduce chargebacks and drive revenue.

Replacing paper authorization forms with cloud-based invoicing minimizes the risk of PCI-DSS violations. Our Converge Hospitality system issues real-time digital email invoices for third-party customers or planners so they can securely pay online for amenities or room-related charges.

Dynamic Currency Conversion boosts revenue.

Make life simpler for international travelers with the option to view and pay for transactions in either local or their home currency. We cover 66+ global currencies for any qualified Visa® or Mastercard® transaction. Your hotel earns a rebated commission on qualified DCC transactions. Build your brand, discover savings and drive revenue.

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Hospitality payment solution features

Merchant acquiring

A single network that accepts multiple payment types raises the bar for your brand and your guests. Our solution offers fast, flexible convenience with full authorization, processing, settlement and support for credit and debit card transactions. We support all major credit cards and mobile wallets.

Merchant Acquiring icon

Hospitality payment solution features

Fusebox: Our hosted payment gateway

Handle payments simply and safely. Fusebox is a secure, reliable, and PCI-DSS-certified hosted gateway that connects with your property management system to provide EMV chip card acceptance, tokenization and encryption.

Poynt Terminal

Hospitality payment solution features

Transaction Security

Fight fraud and defend against data breaches with multiple layers of security. By combining EMV, encryption, and tokenization, our approach locks down sensitive payment information to give your guests and your brand peace of mind.

Transaction security icon

Hospitality payment solution features

Next-generation EMV payment devices

Be prepared for evolving market needs with our certified EMV devices. Their NFC-enabled operating systems let you accept contactless payments and mobile wallets, including Apple Pay® and Google Pay®, for a frictionless guest experience.

Terminal portfolio icon

Hospitality payment solution features

Food and beverage payments

Make dining more satisfying for guests and easier for your team with mobile ordering and tableside payments. Fast, safe, and simple, these convenient options can speed table turnover, reduce chargebacks and meet guest expectations.

Food and Beverage icon

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Preferences

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Download

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Preferences

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Terminal device

Ingenico Lane 3000

Elavon terminal device Ingenico Late 3000

Contactless, EMV (Chip Card) & mobile (NFC) ready
EMV and PCI certified
Small footprint

Included in subscription:

Up to 85 rooms: 2 devices
86 to 165 rooms: 2 devices
166 to 205 rooms: 3 devices
206+ rooms: 4 devices

Download

Terminal device

Ingenico Lane 7000

Elavon terminal device Ingenico Late 7000

Contactless, EMV (Chip Card) & mobile (NFC) ready
Signature Capture ability
EMV and PCI certified
Medium footprint

Included in subscription:

Up to 85 rooms: 2 devices
86 to 165 rooms: 2 devices
166 to 205 rooms: 3 devices
206+ rooms: 4 devices

Download

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Open account

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Set-up device

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Awards and recognitions

Serving our customers at the highest excellency

Logos for desktop Logos For Mobile

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Answers to commonly asked questions.

What is a payment gateway?

Payment gateways let you accept credit card transactions from customers. A gateway ensures funds are available, collects the funds and pays the merchant. Our Fusebox payment gateway offers secure, real-time connectivity to leading payment processors, point-of-sale (POS) providers, and property management software (PMS).

How do you ensure transactions are secured?

We protect sensitive transaction data through encryption, tokenization, and fraud rules. Our secure EMV card readers accept chip cards and tap-and-go payments and use the most up-to-date security technology to safeguard information.

Do your solutions integrate with property management systems?

Yes. We offer seamless solutions that integrate with your PMS systems to support EMV chip card acceptance, tokenization and encryption.

Do you offer reporting tools?

Yes. Our customized reporting tools offer insights that help you analyze transaction data for one or multiple properties.

Do you offer solutions for managing third-party payments?

Yes. Our cloud-based Converge Hospitality system lets your team issue a real-time digital email invoice to a third-party customer or meeting planner so they can securely pay online for amenities or room and event-related charges.

Do you offer contactless payment solutions?

Yes. Our secure, contactless payment devices create a safer environment for your guests and your team by minimizing touchpoints at one or multiple properties.

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Chargeback Guide
Download to learn more on how to protect your business from chargeback fraud.

2023 Lodging Payments Strategy Report
Read our latest article to learn more of your peers insights.

Deep Dive: How a good payments experience makes hospitality stronger
Read more about it

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Additional resources

The surge of chargebacks threatens healthcare

January 29, 2019

How to make the most of your Poynt tablets

August 02, 2016

Moving away from touch-screen payments

June 26, 2020

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About Elavon

Elavon is a leader in payment processing. We have provided payment processing services to Costco Members for over 20 years. Our transparent Costco Member pricing and hands-on customer service help ensure that you can focus on your customers—instead of your processing.

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1 Chargebacks911: Chargeback Stats: The Most up-to-date Dispute Data Points Available, August 22, 2022