U.S. Bank | Payments transformation opens the door to a better hospitality experience.
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Payments transformation opens the door to a better customer experience

Now is the opportunity for innovation, digitalization and transformation.

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Report Hightlights

Level II & III

Capturing additional data during a transaction can lower the risk and qualify it for a lower interchange rate.

100 bps

Average savings realized from Level 3 processing


Savings missed in 1 month from a business who opted to conduct Level 3 processing on their own 

The hospitality industry faces tighter margins, staffing challenges, and more demanding customers in a post-pandemic world. From contactless payments and QR codes for consumers and Real-Time Payments (RTP) and fraud management strategies for businesses, payments transformation is helping strengthen brands, drive revenue, enhance security and attract new guests.

In a recent survey, we connected with senior finance, treasury, and revenue management to gather valuable insights about the current state of the business and trends that companies are implementing to boost revenue, efficiency, resilience, and customer satisfaction as they compete in a rapidly evolving environment. These leaders view payments transformation as critical to every facet of their organization and offer vital takeaways about adapting payments transformation to achieve their business goals in a digital-first world.

Get the latest leadership knowledge and industry trends about topics such as:

  • What digital payments options customers prefer
  • What strategies leaders are exploring to expand payment options
  • Where hospitality leaders plan to invest technology dollars
  • How payments transformation can boost cost-savings

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Section Headline

Highlighting payment trends affecting government agencies and municipalities, our inaugural report presents data on the shifting payments landscape representing an opportunity for government agencies and municipalities to enhance the speed, security and customer satisfaction related to billing and payments.

The report highlights consumer preference for digital payment options and, due to COVID-19, this demand will continue to grow.

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About Elavon

Elavon is a leader in payment processing. We have provided payment processing services to Costco Members for over 20 years. Our transparent Costco Member pricing and hands-on customer service help ensure that you can focus on your customers—instead of your processing.

About the author

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Ryan Maloney
SVP of Sales - Elavon

Ryan Maloney is a comedian, actor, writer and producer based in New York City, originally from Manchester, Connecticut. After starting his career performing in clubs throughout the Boston area, Ryan focused his efforts on making a name for himself in New York.

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